Solar Care

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Monitoring

Easy

Monitoring System Offline

Problem

Solar monitoring app or portal shows no data or "offline" status.

Solution

1. Check your home WiFi connection. 2. Verify the monitoring gateway has power. 3. Restart your router and the monitoring gateway. 4. Check if the inverter has connectivity LEDs. 5. Ensure firmware is up to date. 6. Contact support if issue persists after 24 hours.

Jul 16, 2026 Easy Difficulty

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